Fulfillment & Shipping

Plan and execute shipments to Amazon fulfillment centers with the step-by-step inbound workflow.

1. 1 Create Shipment Plan: Select products and quantities. Amazon assigns destination fulfillment centers.
2. 2 Box Assignments: Assign products to boxes with dimensions and weights. Print FNSKU and box labels.
3. 3 Transport: Choose Small Parcel Delivery (SPD) or Less Than Truckload (LTL). Generate carrier labels or BOL.
4. 4 Track: Monitor shipment status from WORKING through SHIPPED, CHECKED_IN, RECEIVING, and CLOSED.

Fulfill orders yourself with the merchant-fulfilled workflow including pick lists, packing slips, and discounted shipping labels.

1. 1 Pick: Generate pick lists from pending orders grouped by warehouse location.
2. 2 Pack: Record box dimensions and weights, print packing slips for each order.
3. 3 Buy Shipping: Purchase discounted labels through Amazon Buy Shipping or connect your own carrier accounts.
4. 4 Ship & Confirm: Print labels, confirm shipment, and tracking is automatically uploaded to Amazon.

View and manage orders through their full lifecycle from placement to delivery.

1. 1 Orders sync automatically from Amazon. View them filtered by status: Pending, Unshipped, Shipped, Delivered, Cancelled.
2. 2 Track order details including line items, shipping address, fulfillment channel, and carrier tracking.
3. 3 Handle order exceptions such as address issues, out-of-stock cancellations, and late shipment alerts.

Monitor stock levels across FBA and FBM channels, set reorder points, and keep inventory synced with Amazon.

1. 1 View real-time stock levels including FBA Available, Inbound, Reserved, and Unfulfillable quantities.
2. 2 Set reorder points and reorder quantities per SKU to trigger replenishment alerts automatically.
3. 3 Inventory syncs with Amazon on a scheduled basis. Force a manual sync anytime from the inventory dashboard.

Process customer returns, manage return cases, and handle refund workflows efficiently.

1. 1 Return cases sync automatically. Review reason codes, customer comments, and item condition.
2. 2 For FBM returns, authorize or deny the return request and provide return labels when needed.
3. 3 Process refunds (full or partial) and track reimbursements for FBA returns damaged in warehouse.